TERMS AND CONDITIONS FOR RECEIVING DIGITAL PRODUCTS
These Terms and Conditions for Receiving Products form an integral part of the General Terms and Conditions for Use of the Website www.plovdivwines.bg. All definitions provided in the General Terms and Conditions shall also apply to this Policy.
Once the User has paid for the selected product and the payment has been credited to the Provider's bank account, the User will receive a link to the purchased product at the email address provided. Registered users can access the purchased programme through their user profile.
Copyright in Digital Products
All digital products offered for sale on www.plovdivwines.bg are original copyrighted works. The Provider holds the exclusive copyright to these products.
Upon purchase of a digital product, the Provider grants the User a non-exclusive right to use the product solely for personal, non-commercial purposes. Any unauthorised use shall be considered a criminal offence, and the offenders may be held criminally and civilly liable under Bulgarian and international law.
Copying, sharing, reproducing, distributing, broadcasting, transmitting, modifying or otherwise using these products constitutes copyright infringement and may result in legal proceedings. Infringers shall be subject to criminal liability under the Criminal Code of the Republic of Bulgaria.
For further information, please contact us using the email address provided in the Contact section.
Refunds for Purchased Products
The User has the right to withdraw from the purchase of one or more products within 14 days of receiving the order, provided that the product is in the condition in which it was delivered, in its original packaging, shows no signs of use and has not been altered in a way that affects its commercial condition, in accordance with Article 55 of the Bulgarian Consumer Protection Act (CPA), except in the cases specified in Article 57 of the CPA, namely:
For the provision of services where the service has been fully performed, if the contract requires the consumer to pay and performance has commenced with the consumer's express prior consent and acknowledgement that they will lose their right of withdrawal once the trader has fully performed the contract.
For the supply of goods or services whose price depends on fluctuations in the financial market that cannot be controlled by the trader and that may occur during the withdrawal period.
For the supply of goods made to the consumer's specifications or clearly personalised.
For the supply of goods that are liable to deteriorate or expire rapidly due to their nature.
For the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.
For the supply of goods that, after delivery, have become inseparably mixed with other items due to their nature.
For the supply of alcoholic beverages whose price was agreed upon at the time of concluding the sales contract, which can only be delivered after 30 days from the conclusion of the contract and whose actual value depends on market fluctuations that cannot be controlled by the trader.
Where the consumer has expressly requested the trader to visit their home to carry out urgent repairs or maintenance. If, during such a visit, the trader provides additional services beyond those requested by the consumer or supplies goods other than spare parts necessary for the repairs or maintenance, the right of withdrawal shall apply to those additional services or goods.
For the supply of sealed audio or video recordings or sealed computer software that have been unsealed after delivery.
For the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications.
For contracts concluded at public auctions.
For the provision of accommodation services for purposes other than residential accommodation, the transport of goods, car rental services, catering services or services related to leisure activities, where the contract provides for a specific date or period of performance.
For the supply of digital content not supplied on a tangible medium, where performance has commenced and the contract obliges the consumer to pay, provided that:
a) The consumer has given express prior consent to performance commencing during the withdrawal period;
b) The consumer has acknowledged that they will thereby lose their right of withdrawal;
c) The trader has provided confirmation in accordance with Article 48(2) or Article 49(8).
For the provision of services for which the consumer is required to pay, where the consumer has expressly requested the trader to visit their home to carry out repairs, once the service has been fully performed and performance commenced with the consumer's express prior consent.
Please note the following conditions applicable to orders for digital products placed through www.plovdivwines.bg:
The User shall not have the right to withdraw from a distance sales contract for a digital product in the following circumstances:
Where the contract concerns the provision of services that have been fully performed, and performance commenced with the consumer's express prior consent and acknowledgement that they would lose their right of withdrawal once the Provider had fully performed the contract.
Where the contract concerns the supply of digital content not provided on a tangible medium, and performance has commenced with the consumer's express consent and acknowledgement that they would thereby lose their right of withdrawal.
Due to the nature of the products offered, namely digital files that can be downloaded to the User's personal device after payment, amounts paid for these products are non-refundable.
Amounts paid for a digital file may be refunded only where a technical error in payment has been demonstrated, specifically where the User has accidentally paid for the same product more than once within a single order. In such cases, the Provider shall refund the amount paid in excess of the price of one product.